RS Components Australia: Catalogue, Locations & Contact

RS Components Australia stocks over 50,000 industrial and electrical products locally, offering next-day delivery alongside a Click & Collect option at its Smithfield NSW branch. For engineers and procurement teams sourcing components for manufacturing, automation, or electrical projects, the platform combines a comprehensive online catalogue with same-day despatch capability and 2,500 trusted brands.

Locally Stocked Products: 50,000+ ·
Trusted Brands: 2,500 ·
Delivery Option: Next day ·
Contact Phone: 1300 656 636 ·
Support Hours: 8am – 5pm AEST, Mon-Fri

The table below summarises key operational details for RS Components Australia.

RS Components Australia catalogue

RS Components Australia maintains the largest electronic, electrical and industrial products catalogue and data library online in Asia. Their global parent company, RS Group plc, provides access to over 750,000 industrial products across maintenance, repair and operation (MRO) categories.

The Australian-specific catalogue focuses on locally stocked inventory with over 50,000 products ready for dispatch. This includes components for industrial automation, electrical distribution, pneumatics, tools, and safety equipment.

Online catalogue access

The online platform at au.rs-online.com enables customers to browse products, check real-time stock availability, and place orders securely. Same-day despatch applies to orders meeting cut-off times, with next-day delivery to most Australian addresses.

Local stock details

Products available within the local catalogue span multiple technical disciplines. The company works with 2,500 trusted brands, including their own RS PRO house brand, to cover everything from basic consumables to specialised automation components.

We’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

— RS Online (Official corporate mission statement)

The pattern across the catalogue shows a deliberate focus on covering the full MRO spectrum—from basic consumables through to specialised automation components—with local availability prioritised to reduce lead times for Australian customers.

RS Components Australia locations

The primary Australian presence is a Click & Collect branch at 25 Pavesi Street, Smithfield NSW 2164. This location serves as the main collection point for customers who prefer to collect orders rather than wait for delivery.

Store locations

The Smithfield branch operates Monday to Friday from 8am to 2pm for order collection only. It is important to note that this location does not function as a retail store—customers must place orders online or by phone before collecting.

Information on additional branch locations beyond Smithfield was not available in publicly accessible sources. The distribution network through wholesale partners Rexel Australia and Ideal Electrical provides alternative access points for purchasing RS Components products.

Local stock availability

Products can be delivered as quickly as the next day or collected at the local branch. This flexibility allows businesses to optimise their supply chain based on urgency and inventory needs.

Products can be delivered as quickly as the next day or can be collected at your local branch.

— RS Components Australia (Official customer support documentation)

The implication for off-site customers is that branch collection hours (8am–2pm) are narrower than phone support hours (8am–5pm), so pickup times need to be planned accordingly.

RS Components Australia contact

Reaching RS Components Australia is straightforward through their dedicated support channels. The customer support team handles enquiries across orders, technical product questions, and account matters.

Phone and support

The primary customer support phone number is 1300 656 636, available between 8am and 5pm AEST Monday to Friday. Email responses are targeted within 48 hours for written enquiries.

For orders specifically, customers can email OrdersAU@rs.rsgroup.com. General support enquiries go to SupportAU@rs.rsgroup.com. Quotation and tender services are available via quotesandtenders@rs-components.com.

The contact methods table below provides quick reference for the various support channels.

Complaints process

For formal complaints or escalations, the online contact form provides documentation of the issue. Escalation to the parent company, RS Group plc, can be arranged through the main UK contact at +44 (0)20 7239 8400 if Australian resolution is insufficient.

RS Australia

RS Components Australia operates as the local arm of RS Group plc, a global product and service solutions provider headquartered at Fifth Floor, Two Pancras Square, London N1C 4AG, United Kingdom. The Australian entity focuses on serving manufacturing, maintenance, and electrical contracting sectors.

Company overview

RS Group plc maintains a main phone number of +44 (0)20 7239 8400 for global enquiries. The company serves customers across 750,000 industrial products and operates in multiple international markets through regional subsidiaries.

In Australia, RS Components Australia is registered with ABN 73 009 and maintains its operational focus on the MRO market segment.

RS is a global product & service solutions provider for the maintenance, repair & operation of industry, providing access to 750,000 industrial products.

— RS Online (Official corporate description)

Industrial solutions

The company offers specialist products and solutions for Australian manufacturing businesses. Downloadable resources including manufacturing brochures are available through the manufacturing sector portal on the Australian website.

Promotional codes such as FIRST15 at checkout provide discounts for qualifying orders, according to the manufacturing sector resources page.

The benefit for buyers is that RS Components Australia effectively bridges the gap between domestic inventory speed and access to the broader global range when needed.

RS Components online

The online shopping experience at au.rs-online.com provides a comprehensive platform for browsing, ordering, and tracking industrial supplies. Secure online ordering with same-day despatch capability distinguishes the digital service from traditional electrical wholesalers.

RS Online Australia

The platform integrates with the global RS catalogue while highlighting locally available inventory. Customers can shop by brand, category, or application, with detailed product specifications and datasheets accessible for each item.

Shop by brand

With access to 2,500 trusted brands, the online catalogue supports brand-specific browsing. Distribution partnerships with Rexel Australia and Ideal Electrical provide additional offline purchasing options for customers who prefer in-person procurement.

Customer satisfaction data across distribution partners shows a rating of 4.8 out of 5, based on 2,033 customer reviews across distribution platforms. This indicates strong performance perception in the Australian market.

What this means for buyers is that the combination of local stock, global catalogue access, and competitive satisfaction ratings positions RS Components Australia as a reliable option for ongoing industrial procurement needs.

Related reading: Australian Post Tracking – Complete Status and Delivery Guide

Frequently asked questions